Symantec clients not updating definitions

Posted by / 01-Mar-2020 05:43

Symantec clients not updating definitions

Is it true that the Symantec Scan Engine needs the -x86 update?

They call all ping the SEPM server but for some reason, some workstations are not getting the latest virus def. On the smc-server-0.log, I noticed a bunch of errors: SEVERE: Error while extracting full content under c:\program files\symantec\symantec endpoint protection manager\tomcat\..\inetpub\content\xxxxxxxxxxxxxxxxxxxxxxxxxxxx\xxxxxxxx\Full What else can I check to see what's causing the communication problems?

After a little research and thanks to the Forefront Endpoint Protection Blog I had found that both of these errors had the same core cause.

I won’t get deep technically here so if you want deep technical details about the errors.

(I am getting an "ntvdm encountered a hard error" when I try to).

(The i32 executable does not produce this error only the x86 executable.)Is Symantec Anti Virus Scan Engine for Windows the same thing as the Symantec Scan Engine?

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We did the basic trouble shooting, viewing logs, checking the distribution point health, the health of the distributed package, client health, etc.