Outlook 2016 address list not updating

Posted by / 26-Jan-2020 00:04

To troubleshoot these issues, follow the steps below.

After you follow each step, test to see whether the Offline Address Book issue has been resolved.

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Visit Stack Exchange I've been doing enterprise IT for about 8 years and have never had to ask a question in a forum, because you lovely folks had already answered all my questions for other people.

I've never had any issues until a few weeks ago: New users are added to AD (2008R2 functional level) and then mailboxes are created in Exchange.

Everything goes well, the new users signs into Windows, launches Outlook, and the wizard starts setting up their mailbox.

Received a lot of 0x80040113 errors which just confirm that the GAL doesn't have these new users. I just get prompted with a credential box over and over, which seems reasonable if Outlook is still checking the GAL for these users.

I've verified authentication in all IIS virtual directories except for "Exchange," which gives me an error "configuration section not allowed to be set below application." I compared this with another client's Exchange 2010 web.config file and they are identical at the line indicated in the error.For existing users running Outlook 2013, the new users do not appear in the Global Address List nor in the "All Users" address list.On the Exchange server, the new users appear in the "All Users" address book when running "Preview" in Edit Address List wizard (EMC All Users) I can run "Update-Global Address List -Identity "Default Global Address List." Command runs successfully with no errors generated.Corruption may have occurred if Outlook stopped responding.For more information about how to create and to set up an email profile in Outlook, refer to the following article: Create a New Outlook Profile NOTE: If the Offline Address Book issue wasn't resolved by using steps 1 through 5, follow this step for validation before you call Microsoft Support.

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Check whether Outlook and the computer can access the Offline Address Book file on the server.