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All items of lost property that are found or handed in are taken to the Guest Information office to be logged and we always do our utmost to ensure that every item is reunited with its owner.
Queue times will vary depending on the time of year, the popularity of the ride in question and the amount of guests we have in the park at any given time.
There is very little cover within the Theme Park should it be wet and we would advise all guests to be prepared for rain.
Should there be extreme weather conditions during the day, certain rides and attractions may be temporarily closed in the interests of health and safety.
We also accept contactless payments and Apple Pay at any of our outlets that accept card payments. Yes- We have two cash ATMs within the park, with the first being situated in Guest Information (The building with the blue door immediately on your left as you enter the park.) and the second is within the Granary at the Shopping Village.
Both do however charge a small fee (£1.85) for cash withdrawls.
This information will, however, always be communicated as quickly and efficiently as possible to all guests at the entrance to the Theme Park.
Unfortunately, no refunds will be made due to bad weather, however in extreme weather conditions Lightwater Valley may allow you to amend your visit date for a small admin fee of £2.00 per ticket or upgrade to an Anytime ticket by paying the difference in price.
Call us on 01765 635321 or email us on [email protected] Lightwater Valley Attractions Ltd accepts payment by all major credit and debit cards at our theme park entry / ticket Kiosks.
Our 175 acre site provides free parking for all guests, regardless of whether you arrive in a coach, a minibus or a car!
Likewise, we provide special parking bays close to the entrance for our guests with disabilities.
If you discover that you have lost an item of personal property within the Park, please report to the Guest Information office located at the entrance to the Theme Park in Market Square.
Alternatively, call us on 01765 635321, email us on [email protected] or fill out the contact us form on this website.
For those of you with satellite navigation, please use your sat nav to guide you to Ripon (the clocktower) and then follow the brown direction signs to Lightwater Valley which is located between Ripon and the Village of North Stainley.